Bold Hope Local ("BHL," "we," "us") is a 501(c)(3) public charity (EIN 42-4252550) based in Doylestown, Pennsylvania, serving Bucks and Montgomery Counties. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to information we receive online and offline: through boldhopelocal.org, our events, email, mail and phone.
Our commitment
We will never sell, rent or trade your personal information. We use it only to serve you, run our programs and help the families we serve, and we share it only as described below.
Information we collect
- Contact details: your name, email address, phone number and mailing address.
- Giving details: the amount and date of each gift, what it was for (for example, The Bridge Fund or a specific need), whether it is a monthly gift, and your receipts.
- Payment details: you enter these directly into our payment processor, Stripe. We never see or store your full card or bank account number. We keep only limited details, such as the card brand and last four digits, so you can recognize your payment method.
- Account details: your sign-in email and a securely encrypted password.
- Event details: for events such as our gala, your guests' names, meal choices and any dietary notes you share. We use dietary notes only to plan the meal.
- The Bridge: for staff and volunteers of partner churches and agencies, your name, role, organization and contact details, and the needs your organization submits. Needs never include family names, street addresses or other details that identify the families being served.
- Messages: what you send us through our contact, volunteer and program forms.
- Technical information: like most websites, our servers record basic technical information (such as IP address and browser type) to keep the site secure and working. We use only the cookies needed to run the site, such as keeping you signed in. We do not use advertising cookies.
Automatic account creation
If you make a donation or buy event tickets on our website without signing in, we create a Bold Hope Local account for you using the name and email address you give us. We do this so your gifts are kept together in one place and so we can send you your receipts and your year-end giving statement for tax purposes. We will email you a link to set a password. You do not have to use it; your giving history is kept either way.
If you already have an account with that email address, no new account is created. The gift is simply added to your existing giving history, and nothing about your existing account is changed or shown to anyone else.
How we use your information
- To process gifts, ticket purchases and refunds.
- To send receipts, year-end giving statements and other acknowledgments required for tax purposes.
- To manage your account, monthly gifts and event registrations.
- To run The Bridge, connecting needs with partner churches, agencies and donors.
- To answer your messages and requests.
- To send updates about our work, events and ways to help (see "Emails and other messages" below).
- To keep accurate financial records, meet our legal and accounting obligations, and prevent fraud.
How we share information
We share personal information only:
- With service providers that help us operate, who may use it only to provide their service to us: Stripe (payment processing), Amazon Web Services (website hosting and storage), Google Workspace (email), and our accounting software and accountants (financial records).
- With partner churches and agencies taking part in The Bridge, limited to what is needed to coordinate and deliver help.
- With Bold Hope (boldhope.org), our founding partner, when you choose to give through Bold Hope's website or use your Bold Hope account to sign in to ours, so that gift or sign-in can be completed.
- When required by law, or to protect the rights, safety and property of our donors, the people we serve or Bold Hope Local.
Emails and other messages
When you give, register for an event or create an account, we will email you about your gifts, receipts, account and registrations. If you sign up for our newsletter, we will also send you updates about our work. Every update email includes an unsubscribe link, or you can email us at info@boldhopelocal.org. Unsubscribing from updates does not stop receipts or tax statements. To be removed from our postal mailing list, contact us using the details below.
Keeping your information safe
Our website encrypts all information sent to us (HTTPS). Payments are handled by Stripe, which is certified to PCI DSS Level 1, the highest security standard in the payment card industry. Access to donor records is limited to the staff and volunteers who need it. No system is perfectly secure, but we work hard to protect your information.
How long we keep information
We keep giving records for as long as we need them for tax and accounting purposes, generally at least seven years. We keep other personal information only as long as we need it for the purposes in this policy, and then delete or anonymize it.
Your choices and rights
You can update your account details at any time by signing in. You can also ask us to show you, correct or delete the personal information we hold about you. We will honor deletion requests except where we must keep records, such as records of gifts needed for tax and audit purposes. To make a request, email info@boldhopelocal.org or call 833-265-3467.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new "last updated" date, and we will announce significant changes on our website or by email.
Contact us
Bold Hope Local
11 Welden Drive, Suite 200
Doylestown, PA 18901
info@boldhopelocal.org
· 833-265-3467